SC
Specelex

What to Expect

Response timelines and next steps after you submit a Lab Connect inquiry.

Every inquiry type follows a clear path. Below is what our research team typically delivers — starting with a reply within 48 hours.

Sample Analysis Request

Typically 2–5 business days to first guidance

We review your sample type, elements, and research context — then advise on feasibility, prep, and routing.

  1. Acknowledgment within 48 hours with feasibility notes
  2. Method recommendation (matrix, count time, limits)
  3. Quote or demo-lab routing if analysis is needed
  4. PDF report template guidance for thesis citation
Submit this type of inquiry

Demo & On-Site Testing

Demo scheduling usually within 1–2 weeks

We schedule a demo unit loan or application engineer visit based on your timeline and location.

  1. Confirm instrument model (Pro / Max / Ultra) for your elements
  2. Check calendar availability and shipping logistics
  3. Ship demo unit or assign field engineer
  4. Optional training session for your lab group
Submit this type of inquiry

Method & Data Consulting

Initial reply within 48 hours

Free initial consultation on matrix effects, calibration, and spectrum interpretation.

  1. Review your composition data or spectrum paste
  2. Suggest prep, mode, and library settings
  3. Flag when lab confirmation is recommended
  4. Point to Academy modules and AI tools for self-study
Submit this type of inquiry

Teaching Partnership

Partnership scoping in 1–2 weeks

We help departments integrate XRF into courses with Academy content, SOPs, and semester programs.

  1. Discovery call with PI or lab manager
  2. Propose module pack and check-sample kit
  3. Onboarding for instructors and TAs
  4. Optional listing in Lab Connect partner network
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Lab & Platform Procurement

Procurement cycles vary — we stay engaged through award

Core facility and PI buyers receive model comparison, tender language, and academic pricing guidance.

  1. Requirements workshop (elements, users, teaching load)
  2. Written spec sheet for RFP / tender
  3. Demo evaluation before purchase decision
  4. Installation, training, and service plan quote
Submit this type of inquiry

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Internal reference page. Replace {{name}}, {{institution}}, {{referenceId}}, etc. with inquiry fields. Templates at /research/email-templates. Research Email Templates →